Terms of Service

Last updated: February 13, 2026

1. About the Service

Nav.ai is a technology platform for visa assistance. It helps you manage your visa application process, upload documents, and follow step-by-step guidance. Nav.ai is not a government entity or an embassy.

2. Nature of the Platform — Not a Government or Embassy

Nav.ai is not a government agency, embassy, or any official visa-issuing authority. We are:

A technology provider — we provide software and services that assist you with your visa application.
Not a visa issuer — visa decisions are made solely by the relevant government authorities or embassies.
An assistance service — we offer guidance on applications, forms, and documents; the final approval or denial of a visa is determined by the relevant authorities.

Visa outcomes depend entirely on the decisions of the relevant embassy or consulate. Nav.ai does not guarantee and cannot influence those decisions.

3. Your Obligations

By using the service, you agree to these terms. You must:

Provide accurate and complete information;
Ensure that your documents are valid and lawful;
Use the platform only for lawful purposes.

4. Limitation of Liability

Nav.ai is not responsible for the grant or denial of any visa. The visa process and decisions are entirely governed by the relevant government authorities and embassies.

5. Changes

We may update these Terms of Service from time to time. Please check the «Last updated» date on this page.

6. Contact

For questions, contact us at support@trynav.ai. You can also reach us via Telegram or through trynav.ai.